Shipping policy

Last updated: October 8, 2026

Thank you for shopping with Sadaf Accessories. We aim to process and deliver every order safely, accurately, and as quickly as reasonably possible.

1. Order Processing

Orders are normally processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

Processing times may occasionally take longer during periods of high order volume, promotions, holidays, or other circumstances affecting our operations.

2. Delivery Time

Estimated delivery times within Egypt are:

Cairo & Giza: 1–3 business days
Other Egyptian Governorates: 2–5 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays, high-demand periods, and other circumstances beyond our reasonable control.

The estimated delivery period begins after your order has been processed and handed over to the delivery provider.

3. Shipping Fees

Applicable shipping fees will be displayed during checkout before you complete your purchase.

The shipping fee may vary depending on the delivery location, order details, promotions, or other applicable conditions.

4. Order Tracking

Where tracking is available, tracking information will be provided using the contact information you supplied when placing your order.

Depending on the delivery provider, tracking information may be sent by SMS, email, WhatsApp, or another available communication method.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Phone number
Governorate
Area or district
Street address
Building, apartment, or unit details where applicable

Please review your shipping information carefully before submitting your order.

6. Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address or contact information, the delivery provider may return the order to us.

Additional shipping or delivery charges may apply if you request the order to be shipped again.

Any applicable additional charges will be communicated to you before reshipping.

7. Failed or Refused Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, cannot be reached, refuses the package, or otherwise prevents delivery, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply when reshipping an order after a failed or refused delivery, where permitted by applicable law.

8. Delayed or Lost Orders

Although we work with delivery providers to ensure reliable service, unexpected delays may occur.

If your order has not arrived within the expected delivery period, please contact us:

Email: sadafaccessories59@gmail.com
Phone: 01042660660

We will investigate the status of the shipment and, where necessary, contact the relevant delivery provider.

If a shipment is confirmed to be lost, we will work with the delivery provider to determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

9. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the package and contact us as soon as possible.

Where possible, please provide clear photographs or videos showing:

The external packaging.
Any visible damage.
The product and its condition.

This information may help us investigate the issue with the delivery provider and determine the appropriate resolution.

Damage claims remain subject to your rights under applicable law and our Return & Refund Policy.

10. Delivery Restrictions

We currently deliver within Egypt.

Some remote locations or areas may have different delivery times, additional shipping charges, or limited courier availability.

Any applicable shipping charges or delivery limitations should be communicated during checkout or before shipment where possible.

11. Changes to Delivery Information

If you need to change your delivery address or contact information after placing an order, please contact us as soon as possible.

We will try to accommodate the change before the order is shipped, but we cannot guarantee that changes can be made after the order has been handed over to the delivery provider.