Privacy policy

Last updated: October 8, 2026

At Sadaf Accessories, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and the choices and rights you may have when you visit our website, place an order, or communicate with us.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Information You Provide

Full name
Phone number
Email address
Billing address
Shipping and delivery address
Order and purchase information
Products purchased or requested
Information you provide when contacting customer support
Information you voluntarily provide through forms, messages, reviews, or other communications

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

We do not necessarily store your complete payment card details on our own systems. Payment providers may process payment information according to their own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website or source
Approximate location derived from technical information
Information about how you interact with our website
Cookies and similar technologies

2. How We Use Your Information

We may use your personal information for purposes including:

Processing, confirming, and delivering your orders.
Contacting you about your order or delivery.
Providing customer service and responding to inquiries.
Processing payments and preventing fraudulent transactions.
Managing returns, exchanges, refunds, and complaints.
Improving our products, website, services, and customer experience.
Maintaining the security and functionality of our website.
Detecting, preventing, and investigating fraud, abuse, unauthorized activity, or security incidents.
Complying with applicable legal, regulatory, tax, accounting, or governmental requirements.
Sending promotional communications where permitted by law and where the required consent has been obtained.

We will generally use personal information only for legitimate and relevant purposes connected with operating our business and providing our services.

3. Legal Basis for Processing

Depending on the circumstances, we may process personal information where necessary to:

Perform or take steps toward performing a purchase or other contract with you.
Comply with a legal or regulatory obligation.
Protect our legal rights or defend against legal claims.
Prevent fraud, misuse, or unauthorized activity.
Pursue a legitimate business interest where permitted by applicable law and where those interests do not override your applicable rights.
Process information based on your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

Payment processors and payment service providers.
Shipping and delivery companies.
Website hosting and e-commerce service providers.
Technology and infrastructure providers.
Analytics and performance service providers.
Customer-support and communication providers.
Advertising or marketing service providers, where applicable and legally permitted.
Professional advisers, insurers, auditors, or legal representatives where necessary.
Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law.

We do not sell or rent your personal information to third parties for money.

Third-party service providers may process personal information under their own terms and privacy policies and may process information on our behalf or for their own lawful purposes, depending on the service involved.

5. International Data Transfers

Some of our service providers or technology providers may process or store information outside Egypt.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep the website functioning properly.
Remember preferences and shopping-cart information.
Understand how visitors use our website.
Measure website performance.
Improve user experience.
Support advertising and marketing activities where applicable.

Some cookies may be placed by third-party services used on our website.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.

7. Marketing Communications

We may send promotional communications about products, offers, discounts, or other updates where permitted by applicable law.

Where prior consent is required, we will obtain that consent before sending direct marketing communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Stopping marketing communications does not necessarily stop service-related communications, such as order confirmations, delivery updates, refund notifications, or other messages necessary to provide services to you.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions and provide requested services.
Maintain business and transaction records.
Meet legal, tax, accounting, or regulatory obligations.
Resolve disputes and enforce agreements.
Prevent fraud and protect the security of our website and business.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, storage system, or method of security can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping your account and device credentials secure and avoiding sending sensitive payment information through unsecured communication channels.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Know whether we process personal information about you.
Request access to certain personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of certain information where legally permitted.
Request restriction of certain processing where applicable.
Object to certain processing where applicable.
Withdraw consent where processing is based on consent.
Exercise other rights provided under applicable data-protection laws.

These rights may be subject to legal requirements, exceptions, or limitations.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed to children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

Where applicable law requires parental or legal-guardian consent for the processing of a child's personal information, we will follow those requirements.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment services, social-media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of those services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

We encourage you to review this page periodically for the latest version.