Refund policy

Return & Exchange Policy

Last updated: October 8, 2026

At Sadaf Accessories, we want you to be satisfied with your purchase. Please review our return and exchange conditions below before submitting a request.

1. Return & Exchange Window

You may request a return or exchange within 14 days of receiving your order, subject to applicable law and the conditions outlined in this policy.

2. Eligibility Criteria

To qualify for a return or exchange:

Items must be unused, undamaged, and in their original packaging.
All original tags, labels, and accessories must be intact.
Valid proof of purchase, such as an order confirmation email or receipt, is required.

3. Non-Returnable Items

Where permitted by applicable law, the following items may not be eligible for change-of-mind returns or exchanges:

Customized or personalized products.
Gift cards.
Items clearly marked as "Final Sale" at the time of purchase.

These exclusions do not affect any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

4. Return & Exchange Process

Contact us using the email address or phone number below and provide your order number and reason for the request.
Wait for our instructions before sending the item back.
Pack the item securely and ensure it meets the applicable return conditions.
Once we receive and inspect the returned item, we will contact you regarding the outcome and any applicable refund or exchange.

5. Refunds

Approved refunds will be processed in accordance with our Refund Policy and applicable law. The time required for the funds to appear in your account may depend on your payment provider.

6. Shipping Costs

Any return or exchange shipping costs will be communicated during the return process and handled in accordance with our applicable policies and legal obligations.